Service Representative Night - San Leandro

Title: Service Representative Night
Area of Interest: Service
Address: 15555 East 14th Street Ste. 604
City: San Leandro
State: california
ZipCode: 94578
Job Description: Job Classification: Non:Exempt
Job Summary
The Service Representative Night (SRN) provides customer service support to the club members and guests.
. Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .
. Responsible for assisting and directing members/guests
. Ensures a safe and secure club
. Monitoring incoming inquiries and ensuring proper check in procedures are followed

Organizational Relationship:

Reports to the Service Manager (SM) or Assistant Service Manager (ASM)

Essential Duties and Responsibilities:

Member Check in/Customer Service (60 of time)
. Greet all incoming members
. Follow all check in procedures
. Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
. Handle member service issues to include: lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
. Record member concerns on the Member Service Log
. Record lost and found items on the Lost and Found Property Log and secure items per policy

Club Cleanliness and Safety (30 of time)
. Keep front desk area and lobby clean, clutter free, and orderly/organized
. Clean and organize lobby, and weight and cardio rooms
. Perform safety checks during the shift to ensure club is secured and safe
. Re:rack all equipment and weights
. Record equipment, facility, and janitorial issues on the Maintenance Logs
. Other cleaning duties as assigned

administrative (10 of time)
. Read and be familiar with all club communications (requires initials) (Im not sure what the reference to initials means)
. Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
. Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low
. Fill out Front Desk Planner and other duties associated with Planner.
. Other duties as assigned

Qualifications:
Knowledge, Skills and Abilities:
. Strong customer service skills
. Strong communication skills both oral and written
. Organization skills
. Attention to detail

Certifications / Educational Level:
. High School Diploma or GED required
. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
. Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk
. Must attend New Hire Training prior to first scheduled shift in assigned club

Experience:
. Must have 6:12 months experience in customer service function.
. Experience operating mu